HOW DOES IT WORK / FAQ

1. SIGNING UP

The first step to buy in the U.S. is to enroll your personal address via HomeDeliveryBR. You use our address for you to buy what you want on the internet due to the fact that the majority of merchants do not deliver outside the country.

2. SHOP ONLINE IN THE UNITED STATES AS IF YOU LIVED HERE

When shopping online for a product , simply provide your HomeDeliveryBR address. This address is as if you were living in the United States, and is composed primarily by your name and surname + HomeDeliveryBR number. For example:

(H0000)Nome e Sobrenome
2200 NW 129th Ave – Suite # 100 door 15, 16 and 17
Miami, FL
33182
USA
Phone (305) 888-5191

* If you don’t inform your name + last name + your number, you will not be able to be identified, and in this case, an administrative fee of $ 5 will be charged.
If the site does not enable inclusion of your suite (H0000) in the name, put it on the second line of address, “Address 2”.

3. WHAT ARE THE LIMITS?

Products may not exceed US$ 2,990.00. Use our online calculators to confirm dimensions and weight limits for each service.

4. RESTRICTED AND PROHIBITED

Living animals, chemicals, human body parts, precious rocks/jewelry, guns/ammunitions/replicas or related products, flammable products, aerosol, money/checks/documents, perishable foods, tobacco/electronic cigarettes or related products, drugs, damaged or broken items, items that are prohibited to carry/import/export according to any law/statutes/regulations, items that are wet/leaking/emitting odor, items that may cause damages or delays to any equipment, personnel or property, items that require any kind of special license,lottery tickets or gambling devices, motorized engines, pornography or obscene material,untreated wood.

Items with or packed in lithium ion batteries and perfumes maybe not be shipped with any other products. Lithium ion batteries may only be shipped with other items with the same classification (UN3481), no other classification is accepted. Perfumes may only be shipped with perfumes. Additional fee may apply. The airline may impose a ticket for items not properly declared.

If you order or attempt to ship products that cannot be legally exported, imported or sold in the country of origin or destination (such items mentioned above) we are not able to return the items to the merchant or ship them to an alternate address. You are fully responsible for verifying the legality of items at origin and destination. You should also be aware that they are subject to seizure by law enforcement authorities who may investigate further.

5. BILLING ADDRESS

We suggest that you ask your bank to consider your HomeDeliveryBR address as an alternative billing address. This simple action will facilitate your purchases. We, however, do not store letters, mail from your bank, check, cards and documents.

6. TRACKING

If the store you purchased from provides you with a tracking number (from the store to our warehouse/your Home DeliveryBR address) make sure to send us a purchase notice through your account.
Our shipping services to any destination include a tracking number. Be sure to track your package until we send you a confirmation that we received your package.

7. PAYMENT OF SERVICES HOMEDELIVERYBR

We accept international, American and Brazilian credit cards. In case of currency exchange please consult your bank or card provider for additional details. You may use our calculator to get an estimate of your shipping costs.

8. SHIPMENTS WILL BE INSURED?

You may purchase insurance upon request.

9. HOW LONG IT TAKES TO GET PRODUCTS?

Transit time will vary based on the chosen shipping method and destination. Please visit our calculator to see shipping methods and transit times. Delays by local customs authorities may cause delay and does not count as transit time.

10. WHAT IS THE COST OF CUSTOMS CLEARANCE?

Importation taxes and any customs clearance fees may vary from country to country.
Please consult your destination’s local laws regarding taxes and duties and fees. Home DeliveryBR does not produce or alter invoices, therefore the recipient is solely responsible for providing requested documentation to local authorities for customs clearance if requested.
Please visit our online free calculator to get an estimate of our services, taxes and duties (if applicable).

11. CONSOLIDATION OF BOXES

Home DeliveryBR offers consolidation (unification) of 2 or more packages upon request. Consolidation is the process of unifying several boxes in a single box, thus respecting the chosen service’s limitations (such as weight, dimensions, and value).
By using our consolidation service we will unify 2 or more packages from different stores you will most likely reduce your volume and possibly save up on your freight cost.

12. SHIPPING AND REPACKING

All shipments are sent in the box they are received in, unless, torn/ripped or wet. Otherwise, any other changes like a replacement of original box, removal of the box, removal of product’s box, change of box not due to rip/tear or moist, will only be done upon request by client/sender and additional charges may apply.
Home DeliveryBR is not responsible for damage caused by the packaging requested by the client. Once the final shipping box is determined, final weight and dimensions will be recorded and made available for the client to pick the shipping method and make payment.

13. RETURNS

If duties and taxes are not paid, the box may return to the sender. Box will be sent to a Correio’s warehouse where it will wait for the next batch of shipments to be returned (this may take up to 3 months). Minimum charge $8.50 – minimum 500 grams (additional $5.00 for each gram). Upon arrival in the U.S. box will be available for pick up for an additional $10.00 processing fee. If the package is not picked up within 90 days the package will be discarded and $2.00 fee will apply. *Prices in US dollars and per package. 

14. SERVICE LIMIT: LIGHT.

L + W + H): 200 CMS (78.5 inches) total of all 03 sides, any side cannot be longer than 105cm (41.3 Inches). Maximum allowed length per any side: 105 Centimeters. Weight limit: 30 Kgs/66lbs per box..

15. SUGGESTIONS, COMPLAINTS, ASSISTANCE.

You may reach us by email at [email protected] or WhatsApp message (only) at +1(305)888-5191. Please allow our team 24 business hours to get back to you.
Additional services may add 2 business days to your processing time.
Some cases may take up to 90 days to be resolved, third party policies and procedures also apply.

TERMS AND CONDITIONS

Click here to view our terms and conditions