Frequently ask questions.

Common Questions

Most Popular Questions

How does Home DeliveryBR work?

Home DeliveryBR is an American shipping company founded by Brazilians. We offer diversified logistics services from the USA to various countries. For e-commerce: Sign up and send us an email for account validation with rates and e-commerce tools. For redirectors: Please contact our authorized agent directly.

Is Home DeliveryBR a parcel forwarder?

No, Home DeliveryBR does not provide services like a parcel forwarder does. Boxes must arrive at our facility from a parcel forwarder, labeled and ready for shipping. Our services are focused in transportation.

What is the average delivery time for shipped packages?

There are some variables such as the destination city and the chosen service, but generally, the timeframe is 15 business days.

How do you ensure the security of packages during transport?

Our processes have been created with rigorous security criteria, which are also evaluated by the Transportation Security Administration (TSA). In domestic or international transport, transport insurance can be acquired.

How does Home DeliveryBR manage customs clearance?

Customs clearance depends on the contracted service, whether courier or postal shipment.

What are the operating days of Home DeliveryBR?

Customer service via WhatsApp and email is available from Monday to Friday from 9 am to 5 pm. The warehouse is open from Monday to Friday from 9 am to 4:45 pm.

What are the contact channels for Home DeliveryBR?

homedelivery@homedeliverybr.com ecommerce@homedeliverybr.com Whatsapp +1(305)888-5191 @Homedeliverybr

What services does Home DeliveryBR offer?

We offer domestic and international logistics services.

How do I upload my e-commerce orders to the Home DeliveryBR platform?

It will depend on the type of integration you have. Orders can be created on our platform through API integration, integration with the marketplace platform, uploading Excel files, or manually.

Where is Home DeliveryBR located?

Our warehouse and main office are located in Miami, Florida, in addition to offices in São Paulo, Brazil, and Islamabad, Pakistan.

Are there restrictions on the types of products that can be shipped?

Yes, it is necessary to consider items restricted or prohibited by airlines and/or regulatory agencies in the destination country. Please contact our team for more information related to your shipment.

What are the payment options for using Home DeliveryBR services?

We accept debit or credit cards. It is possible to pay each label individually, make bulk payments, or add credit to your account.

What are the differentiators of Home DeliveryBR?

In addition to years of experience in the logistics industry, Home DeliveryBR has a team fluent in Portuguese, Spanish, and English. The team's knowledge of diverse processes, system integrations, quality technology infrastructure, personalized customer service via WhatsApp and email, and simple, dynamic, and secure processes are just a few examples of the differentiators we offer.